STAM LLC (“STAM,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains what information we collect, how we use it, and your rights regarding that information.
Information We Collect
When you use our services, we may collect:
- Personal information you provide directly: your name, email address, phone number, mailing address, and password when you create an account.
- Identity and financial documents you upload: government-issued identification, proof of address, and credit reports from Experian, Equifax, and TransUnion.
- Payment information: processed securely through our payment provider (Stripe). We do not store your full card details on our servers.
- Account activity: information about your dispute cases, document uploads, messages, and communications with your case specialist.
- Technical information: IP address, browser type, and device information collected automatically when you visit our website.
How We Use Your Information
We use the information we collect to:
- Review your credit reports and identify items that may qualify for dispute
- Prepare and file disputes with Experian, Equifax, and TransUnion on your behalf
- Communicate with you about your case status, including automatic notifications when a status changes
- Process payments for your selected plan
- Respond to your questions and provide customer support
- Improve our services and website
- Comply with legal obligations
How We Share Your Information
We share your information only as necessary to provide our services:
- With credit bureaus and creditors: to file and pursue disputes on your behalf
- With service providers: payment processors, email/SMS providers, and hosting providers who support our operations, under confidentiality obligations
- When required by law: to comply with a subpoena, court order, or other legal process
We do not sell your personal information to third parties.
Data Security
We take reasonable technical and administrative measures to protect your information. Uploaded documents are stored in a restricted location that is not publicly accessible and can only be viewed by your assigned case specialist and authorized staff. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as your account is active, and for a reasonable period afterward as needed to comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
You may:
- Request a copy of the personal information we hold about you
- Ask us to correct inaccurate information
- Request deletion of your account and associated data, subject to legal retention requirements
- Opt out of non-essential email or SMS communications at any time via your Account Settings
To exercise these rights, contact us at support@stamllc.com.
Cookies
Our website may use cookies and similar technologies to keep you logged in, remember your preferences, and understand how visitors use our site. You can control cookies through your browser settings.
Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a new “Last updated” date.
Contact Us
Questions about this Privacy Policy can be sent to:
STAM LLC — support@stamllc.com — (800) 555-0184
